Order process – Slightly different than usual
After we have received your order, it will be assigned to the respective dealer. He will then check the stock and release the order by e-mail and thus also the payment. This usually takes a maximum of half a day. It can be that certain goods are omitted in your new delivery note, since they are not available at present. Urgently check your chunkmail after placing an order ! It may be that your payment request lands there.
*The reasons for this are as follows: Our dealers run a grocery store, where many customers make their daily purchases. These shops often do not have a cashier system which can debit the quantities from the stock. Therefore the retailer goes through his shop and sorts out the respective products for you only when you are ordered.
Deliveryfees and minimum orders
The delivery fees are as follows:
- Order value less than 250 CHF – 7.95 CHF Delivery fee per package up to 29 KG.
- Order value from 250 CHF – 0 CHF*
*From an order value of 250 CHF we deliver free of charge, however, this price reduction only refers to a package. This means that if, for example, your order quantity has a value of 330 CHF but is only 29 kg, the delivery costs will not apply. (One parcel = max. 29kg) However, if your parcel weighs 35 KG, we are obliged to send your order in two parcels. Additional parcels cost 7.95 CHF again, because we calculate again from the beginning from a goods value of 250 CHF.